Contact Us
Got a question about a review, spotted something that needs updating, or want to know more about how we put this site together? This page explains the best way to reach Non Gamstop Casinos and what kind of queries we're able to help with.
What we can help with
Non Gamstop Casinos is an independent research and comparison resource covering gambling sites not on GamStop. We're happy to hear from readers on subjects like:
- Questions about how we rate and rank the casinos featured on the site
- Corrections — if an offer, licence detail or piece of information looks out of date
- Feedback on our Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed guide or any other page
- General queries about how sites not on GamStop operate
- Suggestions for operators we haven't yet covered
You can read more about who we are and how the site is run on our About Us page.
What we can't do
It's worth being clear about the limits of what a comparison site like this can offer, since we occasionally hear from readers expecting something different:
- We are not a casino operator. We don't hold player accounts, process deposits or withdrawals, or settle bets — so we can't resolve issues with a specific transaction.
- We don't provide customer support for the brands listed on this site. Any query about a deposit, bonus, withdrawal or account should go directly to that operator's own support team, contactable through their website.
- We can't offer financial, legal or gambling advice tailored to your personal situation.
- We can't process or influence complaints against an operator, though we're glad to hear about your experience for our own research.
Before you reach out
A few common questions are already covered elsewhere on the site, so it's worth checking these first:
- For details on how a UK gambling exclusion scheme works and what it means for you, alongside links to support if you'd rather stay excluded, see our Responsible Gambling page.
- For our review methodology, ranking criteria and the reasoning behind our editorial ratings, see the Non Gamstop Casinos UK 2026 – Top Rated Sites Reviewed guide.
- For the terms governing use of this site, including our position on affiliate links and commercial relationships, see our Terms and Conditions page.
How our recommendations are put together
Because this site earns commission when readers sign up through some of the links on it, we want to be upfront: those commercial relationships never decide which casino appears where. Our ratings are built from research into licensing, game selection, payment options and the terms attached to welcome offers — not from how much a brand pays us. If you're contacting us with a question about a specific site such as Betmica, Kikibet, Betninja or any other operator featured here, we'll answer honestly, including where a site has limitations.
A note on age and eligibility
This site and the operators it covers are intended for adults aged 18 and over. If you're contacting us to ask about eligibility, age verification, or how a specific site checks identity, we can point you toward publicly available information, but the operator itself is best placed to confirm the exact process for its platform.
Response times
We aim to read and respond to messages as promptly as we can, though as an independent editorial team we don't offer guaranteed response times or live support. For anything urgent relating to your gambling activity, welfare, or a live account issue, the operator's own support channel or a dedicated gambling support service will always be faster than contacting a review site.